We understand that sometimes a product you purchase just doesn't work out. We want to make the process as easy as possible for you. Please click on the links below for more information on our return policies and procedures.
General Return Policy
An item(s) may be returned within the first 30 days after the item(s) is shipped to you. Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.
To receive your RA #. Returned item(s) that do not have a RA # will not be accepted.
·Warranty Policy
After 30 days of your purchase, the manufacture of the product(s) will need to be contacted for a warranty claim. If you need assistance finding the manufacturers number please contact our Customer Service Department.
· Products That Differ from our General Return Policy
The following policies are exceptions to the General Return Policy. Some of the items we carry do not follow our General Return Policy.
Please review the "Return Policy" tab on the product page before purchasing. Return authorization numbers are required for all applicable returns.
Bimini Tops
Bimini Tops are "made-to-order" and are thus specific to your order. However, we understand that sometimes a product you purchase just doesn't work out, which is why we want to make the return process as easy as possible for you. After all, we want you to be satisfied with your order so you'll return again and again as an OC Boat Supplies customer, and to also recommend us to your boating friends.
A made-to-order bimini top may be returned within the first 30 days after shipment, but is subject to a 15-25% restocking fee. Odd-Lots, Liquidations, In-Stock Specials, Closeouts, are non-returnable unless an error was made by OC Boat Supplies or by the bimini top manufacturer.
Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.
Please note that each boat cover manufacturer may have additional requirements concerning product returns or warranty claims, including but not limited to: restocking fees, shipping fees, or product order change fees.
Because bimini tops are "made-to-order", there will be a $25-$50 fee for any bimini top order cancellation after 1 business day of purchase, as the bimini top has already gone into production.
Warranty Policy
30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.
Custom Boat Covers
Custom boat covers (Liquidations, Closeouts, and In-Stock Specials) are non-returnable unless an error was made by OC Boat Supplies or by the boat cover manufacturer. If an error was made by OC Boat Supplies or the boat cover manufacturer, the cover must be returned in clean and resalable condition otherwise the return will be denied.
Please make sure you select the correct make, model, year or style and length of your boat before ordering. After all, we want you to be satisfied with your order so you'll return again and again as an OC Boat Supplies customer, and to also recommend us to your boating friends.
Please note that each boat cover manufacturer may have additional requirements concerning product returns or warranty claims, including but not limited to: restocking fees, shipping fees, or product order change fees.
Because boat covers are "made-to-order", there will be a $25-$50 fee for any boat cover order cancellation after 1 business day of purchase, as the cover has already gone into production.
Warranty Policy
30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.
Propellers
We're here to help! We understand that sometimes a product you purchase just doesn't work out, which is why we want to make the return process as easy as possible for you. After all, we want you to be satisfied with your order so you'll return again and again as an OC Boat Supplies customer, and to also recommend us to your boating friends.
Propellers may be returned within the first 30 days after shipment if in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. Propellers that are returned with grease or other traces of residue will not be accepted. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.
Once the propeller touches the water it is considered used and is non-returnable. Returned propellers are subject to a 15% restock fee.
Warranty Policy
30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.
Electronics/Software/Videos
Electronics/Software/Videos are not returnable. Please be careful when ordering to choose the correct product.
Manuals
All shop/repair manuals are not returnable. Please be careful when ordering to choose the correct product.
SeatsAll seat returns are subject to a 15% restocking charge. The item(s) must be in clean and resalable condition otherwise the return will be denied.
Merchandise must still be in brand-new, unused condition with all original packaging in good condition. All parts, accessories, manuals, and/or warranty cards included. Please note that all return merchandise must be accompanied by an RA (Return Authorization) number issued by OC Boat Supplies. To receive your RA number email our Customer Service at customer service@ocboatsupplies.com We will provide further details on where and how to return the merchandise.